Subscriptions, Account & Payments

Subscription Changes

• Why did my subscription renew?
• How do I update my subscription quantity?
• Can I switch products in my subscription?
• How do I change my subscription frequency?
• How do I change my next order date?

Payments & Billing

• How do I update my payment method?
• Why do I see a pending charge?
• Why was my payment declined?
• How do I find my receipt or invoice?
• What payment methods does Solsone accept?

Managing Subscriptions

• How do subscription orders ship?
• Can I restart a cancelled subscription?
• How do I pause or skip a subscription?
• How do I manage my Solsone subscription?
• How do I cancel my subscription?

Discounts, Bundles & Promotions

• How do I use a discount code?
• What happens if a promotion ends after I order?
• Why is my discount code not working?
• Can I combine discounts?
• How do bundle discounts work?

Account Access

• How do I view my order history?
• How do I update my account email address?
• How do I reset my password or login link?
• How do I log in to my Solsone account?
• I cannot access my customer portal