Orders, Shipping & Delivery

Shipping Timelines & Delivery

• Does Solsone ship on weekends or holidays?
• How long does Solsone shipping take?
• Why is my order taking longer than expected?
• Can Solsone guarantee delivery dates?
• What should I know about carrier delays?

Shipping Addresses & Changes

• How do I update an address for future orders?
• Can I ship to a PO Box?
• Can I ship to a different country?
• What happens if my address is incorrect?
• Can I change my shipping address?

Placing & Confirming Orders

• I entered the wrong email address at checkout
• How do I place an order with Solsone?
• How do I know my order was received?
• Can I cancel an order before it ships?
• Can I add or remove an item after ordering?

Order Status & Tracking

• Where is my Solsone order?
• When will I receive my tracking number?
• Why is my tracking link not updating?
• What do order statuses mean?
• My order says delivered but I can’t find it

Damaged, Missing or Incorrect Orders

• How does Shipping Protection work?
• I received the wrong product
• My package was lost in transit
• My order arrived damaged
• An item is missing from my package