Returns, Refunds & Guarantees

Starting a Return

• Where do I send my return?
• How do I start a return?
• Who pays for return shipping?
• What proof of purchase do I need?
• What happens after I send my return?

Return Eligibility

• Which items can be returned?
• What is Solsone’s return policy?
• Can sale items or gift cards be returned?
• How soon should I contact Solsone about a return?
• Can I return opened products?

Refunds & Processing

• Can my refund go to a different payment method?
• When will I receive my refund?
• Why has my refund not appeared yet?
• Why was my refund not approved?
• What should I do if more than 15 business days have passed?

Product Guarantees

• What does satisfaction guarantee mean?
• Can I use a guarantee more than once?
• Do I need to finish the product before requesting a guarantee?
• How does the 30-day Black Seed Oil guarantee work?
• How does the 60-day Bioshield guarantee work?

Issues & Exceptions

• What should I do if I had a reaction to a product?
• What should I know before returning personal care products?
• Can I exchange a product?
• What is the EU 14-day cooling-off period?
• What should I do if my product arrived defective?