Use this guide to answer “Why has my refund not appeared yet?”; the guidance below is designed for customer support and self-service, so it avoids medical or policy assumptions that support cannot confirm.
Short answer
Use this guide to understand return eligibility, what information support needs, and how refunds or guarantees are reviewed.
What to check
- Start with your order number, purchase email, reason for the request, and photos if relevant.
- Do not ship items back until support confirms the return instructions and return address.
- Approved refunds are normally returned to the original payment method; bank/card posting times may vary.
Important
Return and refund eligibility can depend on the order, product condition, timing, and applicable local consumer rights. Do not send items back until support gives you return instructions.
Need more help?
Contact Solsone Support with your order number and the email address used at checkout. Add photos if your question is about damage, a wrong item, or a product reaction.