Use this guide to answer “I cannot access my customer portal”; the guidance below is designed for customer support and self-service, so it avoids medical or policy assumptions that support cannot confirm.
Short answer
Use this guide to manage your account, subscription, payment, discount, or billing question before the next renewal or checkout attempt.
What to check
- Log in to the customer portal using the same email address used at checkout.
- Make subscription changes before the next renewal date whenever possible.
- If a payment is declined or a charge is pending, check the card, billing details, bank authorisation, and any fraud-prevention blocks.
Important
Subscription changes should be made before the next renewal. Once a subscription order is created, it may move into normal processing and shipping timelines.
Need more help?
Contact Solsone Support with your order number and the email address used at checkout. Add photos if your question is about damage, a wrong item, or a product reaction.