Use this guide to answer “How does Shipping Protection work?”; the guidance below is designed for customer support and self-service, so it avoids medical or policy assumptions that support cannot confirm.
Short answer
Use this guide to understand the order or delivery issue, what can still be changed, and when Solsone Support should step in.
What to check
- Check the confirmation email, tracking link, and shipping address first.
- Allow 24–48 hours for tracking updates to appear after shipment.
- If the package is damaged, missing, or marked delivered but not found, contact support with photos or carrier details where possible.
Important
Orders are usually processed on business days. Delivery estimates are not guaranteed and can be affected by carriers, weather, customs, stock availability, peak periods, or an incorrect address.
Need more help?
Contact Solsone Support with your order number and the email address used at checkout. Add photos if your question is about damage, a wrong item, or a product reaction.